Our services are aligned to People and Process and Technology. They are relevant and current and aimed at addressing your immediate needs. We offer flexibility in the way we partner with you too! so bring that new energy back into your workplace. Talk to us .

People

  • Coaching and Mentoring for Supervisors, Leaders
  • Succession Planning
  • Front line communication training
  • Team Building and Motivation
  • Recruitment
  • Conflict Resolution/ Difficult Conversations
  • Performance Management
  • Leading and Managing Change

Process

A full operational assessment provides you with a comprehensive review and analysis of your operations. It includes but not limited to the following areas:

  • Strategic Alignment to Operations
  • Customer Service Strategies
  • Recruitment
  • Quality Assurance
  • Workforce Management
  • Voice of the Customer
  • Process Improvement
  • Complaints Procedures and Guidelines
  • Customer Retention Strategies
  • Business Continuity
  • Mystery Shopping

Technology

Many Industries are led by technology and rapid advancements have changed the way we do business. To learn more about the latest trends and solutions, talk to us.

We specialize in the following areas.

  • Knowledge Management
  • CRM (Customer Relationship Management)
  • Telephony Software
  • Analysis Tools
  • Digital Marketing
  • Voice of the Customer *
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